Caragol mentioned the local photo cache directory, typically located at: Some Google searches brought me to: QuickTip: Missing Pictures in Lync –. Would that prevent Mike’s contact photo from displaying? Maybe my local client’s files were out of date, or corrupt somehow.
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How to Remove Old Federated Contacts from Your Lync Contacts List Updating Lync Contacts: Server-Side Checks to Repair Contact Photo Display (Part 3 of 3) Updating Lync Contacts: Sync Error Fixes (Part 2 of 3) Updating Lync Contacts: Using Active Directory to Store and Push Contact Photos (Part 1 of 3) We’ve blogged about local contact issues in the past: I could see it in Outlook, but not Skype for Business. My co-worker confirmed that a contact photo did exist in Active Directory for Mike. Troubleshooting Point 1: Is My Local Cache Not Working? But I’m documenting the missteps as well, because you CAN fix contact photo issues using those methods, under different circumstances. If you want to just see the fix that worked for us, skip to “ Troubleshooting Point 3” below. Now, the solution for this wound up being something VERY simple. (Backend information for reference: Exchange Server and AD on-prem, Skype for Business Server on-prem.) Now, we knew Mike had one, because we saw it in Outlook all the time. We had one employee whose Skype for Business contact didn’t show his photo. AD then populates the photos out to other Office properties, like Exchange, Skype for Business, and Office apps. There’s a reason for this: Contact photos are stored within Active Directory accounts. They’re the little circular image that shows up in Skype for Business next to your name in the Contacts List.Ĭontact photos also show up in Outlook and Office 365. User images, Skype avatars, we have several names for them.
Today, let’s tackle a tiny-but-frustrating issue…Skype for Business contact photos.
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